How Skai Solutions collects, uses and protects personal information.
This covers the standard obligations under the New Zealand Privacy Act 2020 and the Australian Privacy Act 1988, but it is not legal advice and it has not been reviewed by a lawyer. Have it checked, and fill in the bracketed fields, before you rely on it.
Last updated: 25 August 2026 · Entity: Dhruv Arora, sole trader, trading as Skai Solutions, NZBN 9429053521408 · Contact: info@skaisolution.com
From our customers (venues): business name, contact name, email, phone number, address, POS details, billing information, and the configuration you provide such as menus and opening hours.
From callers to our customers' venues: call audio, transcripts of the call, phone number, and any information the caller provides during the call such as name, order details, delivery address and booking details.
From website visitors: pages viewed, referring source, approximate location, device and browser information, and anything you submit through a form. Collected via Google Analytics and Microsoft Clarity.
Calls to venues using Skai are recorded and transcribed so the order can be processed and the venue has a record. Where required, callers are notified at the start of the call. The venue is responsible for its own disclosure obligations to its customers; Skai provides configurable disclosure settings for this purpose.
We share information with service providers who help us deliver Skai, including cloud hosting, speech recognition and voice synthesis providers, telephony carriers, and payment processors. These providers are bound by confidentiality and data-protection obligations. We do not sell personal information.
Venue data is shared with that venue's own POS or booking system where you have asked us to connect them.
Information is stored on servers operated by our infrastructure and telephony providers. Some service providers may process information outside New Zealand and Australia. Where that occurs we take reasonable steps to ensure comparable protections apply, as required by Information Privacy Principle 12 of the New Zealand Privacy Act 2020 and Australian Privacy Principle 8.
Call recordings and transcripts are retained for the period set out in your service agreement unless the venue configures a shorter period or asks us to delete them sooner. Account and billing records are kept as long as required by law.
You may request access to the personal information we hold about you, and request correction of it. Contact info@skaisolution.com. We will respond within the timeframes set by the New Zealand Privacy Act 2020 and, for Australian residents, the Privacy Act 1988.
We use encryption in transit and at rest, access controls, and regular review of our providers. No system is perfectly secure, and we will notify affected parties and the relevant regulator of any notifiable privacy breach as required.
We use Google Analytics 4 and Microsoft Clarity to understand how the website is used. You can opt out via your browser settings or the Google Analytics opt-out add-on.
Contact us first at info@skaisolution.com. If you are not satisfied, you can complain to the Office of the Privacy Commissioner (New Zealand) or the Office of the Australian Information Commissioner.
We will post any changes on this page and update the date above.