Skai Solutions is a New Zealand company making an AI phone agent for restaurants, cafes and takeaways in Australia and New Zealand. It answers the calls your team cannot get to, takes orders into your POS, and does it in an accent your customers actually have.
Every hospitality venue has the same unmeasured leak. The phone rings hardest at exactly the moment nobody can answer it, and the calls that go unanswered never appear in any report, because a customer who couldn't get through simply bought dinner somewhere else.
Plenty of software promised to fix this. Most of it was built in North America, where the accents, the POS systems, the suburb names and the way people order are all different. It demos beautifully and then mishears an address on the first real call.
Skai Solutions was built here instead: tuned on New Zealand and Australian speech, connected to the POS systems venues in this part of the world actually run, and supported in a timezone where 7pm on a Saturday is 7pm on a Saturday.
You keep your number. Calls divert to Skai. You control the divert - during service only, after hours only, or always.
No lock-in. Month to month, 30 days' notice to cancel.
Live in five days. No new phone system, no new hardware, no tech team.
We'll tell you if it's not a fit. If your phone mostly carries supplier calls and enquiries rather than orders, a cheaper message-taking service will serve you better and we'd rather say so on the demo than sell you something that disappoints.
Start with the category, not with us. If you are still working out what this kind of product is and whether it suits your venue, read what an AI receptionist actually is first. It covers what the category costs in Australia and New Zealand, what it handles badly, and who should not buy one.
Skai connects to Kounta/Lightspeed, Square, Impos, H&L POS, Tevalis, Revel, TouchBistro and Oracle MICROS. That list is shorter than some competitors', and if you run a system that isn't on it, we'll say so rather than promise a roadmap date. It's the first question worth asking any vendor in this category.
We also don't publish industry statistics we can't source. Figures circulating in this market about missed-call revenue frequently trace back to the vendor that produced them, with no method published. When we quote a number on this site, it's either from an independent source we've linked, or it's clearly labelled as our own.
Questions: info@skaisolution.com