POS integration

Skai Solutions + Oracle MICROS

Skai Solutions connects to Oracle MICROS. A phone order taken by the agent arrives as a ticket in MICROS the same way a counter order does, with no re-keying, no second screen and no new hardware. You keep your existing number and your existing POS exactly as they are.

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What is MICROS and who uses it?

Oracle MICROS is the enterprise end - hotels, large venues, stadiums and established restaurant groups in Australia and New Zealand.

MICROS sites have the most complex call routing needs and usually the most process around them. Skai Solutions is configured per venue and per call type, and hands off to a human where your procedure requires it.

How does a phone order get into MICROS?

• Skai answers - every call, including several at once, so nobody gets an engaged tone during service
• Takes the order against your live MICROS menu, including modifiers and sold-out items
• Sends it into MICROS the way any other order arrives
• Handles bookings, opening hours, dietary and parking questions without interrupting your floor
• Understands Australian and New Zealand accents, suburb names and Māori place names
• Transfers to your team when the call needs a person

What does Skai Solutions cost with MICROS?

A$299 a month for 500 minutes, or A$599 for 1,500, plus a one-off A$499 setup that covers the MICROS connection and your menu build. In New Zealand that is NZ$325, NZ$649 and NZ$545. Month to month, no lock-in, 30 days' notice. Full pricing.

Before you buy anything, work out what your unanswered calls are actually worth. If the monthly loss is smaller than the fee, don't buy it - we'd rather you found that out now.

Questions

We have compliance requirements around call handling. Can Skai meet them?

Disclosure, recording and retention are configurable, and we will walk through your requirements before go-live rather than after. Bring them to the demo.

Do I need to change my phone number?

No. You keep your existing number and divert calls to Skai. The divert can be switched on and off - during service only, after hours only, or all the time.

How long does setup take?

Five days from sign-up to live calls. The one-off setup fee covers the menu build, the POS connection and voice tuning for your venue.

What if a caller needs a person?

Skai transfers the call to your team. It takes the routine volume off your floor and escalates anything that genuinely needs a human.

See every POS Skai connects to, or Skai for New Zealand venues.